{"id":1378,"date":"2025-10-12T08:35:00","date_gmt":"2025-10-12T08:35:00","guid":{"rendered":"https:\/\/shop.sarakasi.org\/?page_id=1378"},"modified":"2025-10-12T09:50:14","modified_gmt":"2025-10-12T09:50:14","slug":"faqs","status":"publish","type":"page","link":"https:\/\/shop.sarakasi.org\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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What is the Sarakasi Trust Online Shop?<\/h5>

The Sarakasi Online Shop sells official Sarakasi merchandise \u2014 like hoodies, T-shirts, key holders, and water bottles \u2014 to help support our programs for young creatives and community arts initiatives.<\/p><\/div><\/section>

Where is Sarakasi Trust located?<\/h5>

We\u2019re based at Sarakasi Dome<\/strong>, along Ngara Road, Nairobi, Kenya \u2014 the home of our offices, rehearsals, and community events.<\/p><\/div><\/section>

How do I place an order?<\/h5>

Simply select your item, choose your preferred size or variation (if available), add it to your cart, and proceed to checkout. You\u2019ll receive an order confirmation by email once your payment is complete.<\/p><\/div><\/section>

What payment methods do you accept?<\/h5>

We accept payments throughthis shop via <\/strong>M-Pesa, Airtel Money and<\/strong> major debit or credit cards<\/strong>. All payments are processed securely.<\/p><\/div><\/section>

Where can I collect my order?<\/h5>

All items can be collected at Sarakasi Dome<\/strong> during working hours:
Monday \u2013 Friday, 10:00 AM \u2013 5:00 PM<\/strong>.
Please bring your order confirmation email or SMS<\/strong> when collecting.<\/p><\/div><\/section>

Do you offer delivery?<\/h5>

Yes \u2014 delivery is available upon request<\/strong> within Nairobi and select areas in Kenya.
Delivery costs vary by location and will be confirmed before dispatch.<\/p><\/div><\/section>

How long does it take to get my order?<\/h5>

Please allow 1\u20132 business days<\/strong> for order processing.
Delivery times depend on your location, but we\u2019ll notify you once your order is ready for collection or delivery<\/p><\/div><\/section>

Can I return or exchange an item?<\/h5>

Yes \u2014 but only if the item is faulty or damaged<\/strong>.
To request a return, contact us within 7 days<\/strong> of receiving your order.
Returned items must be unused, unwashed<\/strong>, and in their original packaging<\/strong>.<\/p><\/div><\/section>

Do you accept returns for wrong sizes or change of mind?<\/h5>

Unfortunately, we can\u2019t accept returns for wrong sizes or if you simply change your mind. Please check size charts and product details before confirming your order.<\/p><\/div><\/section>

How does buying merchandise support Sarakasi Trust?<\/h5>

Every purchase helps fund Sarakasi Trust\u2019s programs \u2014 including artist training, performances, and community outreach projects.
Your purchase directly supports creativity, empowerment, and positive social change.<\/p><\/div><\/section>

What should I do if I didn\u2019t receive my order confirmation?<\/h5>

Please check your spam or promotions folder<\/strong>. If you still can\u2019t find it, contact us at info@sarakasi.org<\/p><\/div><\/section>

Who do I contact for help with my order?<\/h5>

For any questions, delivery requests, or support, reach us at:
info@sarakasi.org<\/strong>
+254 (0) 722 814 133<\/strong><\/p><\/div><\/section><\/div><\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

What is the Sarakasi Trust Online Shop? The Sarakasi Online Shop sells official Sarakasi merchandise \u2014 like hoodies, T-shirts, key holders, and water bottles \u2014 to help support our programs for young creatives and community arts initiatives. Where is Sarakasi Trust located? We\u2019re based at Sarakasi Dome, along Ngara Road, Nairobi, Kenya \u2014 the home […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-builder-content.php","meta":{"footnotes":""},"class_list":["post-1378","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.sarakasi.org\/index.php\/wp-json\/wp\/v2\/pages\/1378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.sarakasi.org\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.sarakasi.org\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.sarakasi.org\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.sarakasi.org\/index.php\/wp-json\/wp\/v2\/comments?post=1378"}],"version-history":[{"count":29,"href":"https:\/\/shop.sarakasi.org\/index.php\/wp-json\/wp\/v2\/pages\/1378\/revisions"}],"predecessor-version":[{"id":1488,"href":"https:\/\/shop.sarakasi.org\/index.php\/wp-json\/wp\/v2\/pages\/1378\/revisions\/1488"}],"wp:attachment":[{"href":"https:\/\/shop.sarakasi.org\/index.php\/wp-json\/wp\/v2\/media?parent=1378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}